Today (and by today I mean yesterday, but time is a mystery, so get over it) I learned that when you return something at Shoppers Drug Mart and don't have a receipt, the employees can't just a) scan the item and issue you a store credit if you have a legit reason (like, say, their contact lens solution burned your eyes), b) look up your past purchases using your Shoppers Optimum Card, or c) do some fudgey thing where they issue you a "voucher" for a new product and pretend the old one never existed. Nope.
What do they do?
They have to ask you to try to remember where you bought it, what day you bought it, and if you bought anything else at the same time, and then go through all the transactions from that store until they find the transaction from your purchase. And they will actually do that for you.
So, you know, next time you need to return something without a receipt and it seems to be taking a really long time, be nice to the person who is literally going through thousands of transactions trying to find yours because you can't remember if you bought it on Saturday or Sunday.
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